Privacy Policy

LogicStep Consulting (“we”, “us”, “our”) is a sole-trader business based in Coffs Harbour, NSW, Australia. We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what information we collect, how we use it, and your rights in relation to it.

1. What Information We Collect

We collect personal information only when you voluntarily provide it to us. This may include:

• Your name
• Your business name
• Your email address
• Information you share in the message field of our contact form (e.g. a description of your workflow challenges)

We do not collect sensitive information (as defined by the Privacy Act), payment details, or government identifiers through this website.

2. How We Collect It

Information is collected when you submit the contact form on our website. The form is processed by a third-party service called Formspree (formspree.io), which transmits your submission to us by email. Formspree may temporarily store your submission on their servers in accordance with their own privacy policy, available at formspree.io/legal/privacy-policy.

We do not use tracking pixels, advertising cookies, or analytics scripts on this website.

3. Why We Collect It

We collect your information solely to:

• Respond to your enquiry
• Arrange an initial consultation if appropriate
• Provide the services you have requested

We will not use your information for any other purpose without your explicit consent.

4. How We Use and Store Your Information

Your contact details and enquiry are received by us via email and may be stored in our email inbox and, if we proceed to an engagement, in a project file held on our local devices or cloud storage. We take reasonable steps to protect this information from misuse, loss, and unauthorised access.

We do not use your information for direct marketing. We will not add you to any mailing list without your express consent.

5. Disclosure to Third Parties

We do not sell, rent, or share your personal information with third parties, except:

• Formspree — as the form processing service described above
• Where we are required to do so by law or a court order

If we engage subcontractors or specialists in the course of delivering a project, we will only share information relevant to that engagement and will ensure appropriate confidentiality obligations are in place.

6. Overseas Disclosure

Formspree is operated by a United States-based company. By submitting the contact form, you acknowledge that your information may be processed and temporarily stored on servers located outside Australia. We have taken reasonable steps to ensure Formspree handles data in a manner consistent with the Australian Privacy Principles.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, incomplete, or out of date. To make such a request, please contact us at the email address below. We will respond within a reasonable timeframe (generally within 30 days).

8. Complaints

If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, you may make a complaint by contacting us directly. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Cookies

This website does not use cookies or any client-side tracking technology. No browsing data is collected or stored.

10. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of this website after any changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests, please contact:

• Business: LogicStep Consulting
• Location: Coffs Harbour, NSW, Australia
• Email: sam@logicstep.com.au